Account Manager - State Farm Agent Team Member
Full Time • Ellicott City - MD
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Account Manager – Customer Service & In-Book Sales
Mike Sawyer State Farm Agency
Deliver outstanding service. Strengthen relationships. Advance your career.
Mike Sawyer State Farm is seeking a dependable, customer-centered Account Manager who takes pride in delivering exceptional service and ensuring clients stay fully protected. In this role, you’ll manage existing accounts, assist with policy updates, and identify opportunities within our current book of business to expand coverage and enhance client relationships.
This is a licensed position (Property & Casualty and Life & Health required). If you’re not yet licensed, we provide full support and paid training to help you obtain the necessary credentials.
Role Overview
As an Account Manager, you’ll provide dedicated service to our established clients while supporting agency growth through in-book sales. You’ll help customers understand their coverage, manage updates and renewals, and ensure each client receives the guidance and protection they deserve. Your ability to build rapport and offer thoughtful product recommendations will play a key role in retention and long-term satisfaction.
Key Responsibilities:
Provide Excellent Customer Service
• Respond to client inquiries and offer clear, accurate information about coverage and policy details.
• Respond to client inquiries and offer clear, accurate information about coverage and policy details.
Manage Account Servicing
• Handle policy updates, renewals, documentation, and billing questions with professionalism and care.
• Handle policy updates, renewals, documentation, and billing questions with professionalism and care.
Conduct Policy Reviews
• Identify coverage gaps and present suitable product recommendations to strengthen client protection.
• Identify coverage gaps and present suitable product recommendations to strengthen client protection.
Enhance Retention
• Build strong relationships, offer timely support, and proactively reinforce client satisfaction.
• Build strong relationships, offer timely support, and proactively reinforce client satisfaction.
Maintain Accurate Records
• Keep organized notes, track follow-up items, and ensure all customer needs are addressed promptly.
• Keep organized notes, track follow-up items, and ensure all customer needs are addressed promptly.
Qualifications
- Strong communication and interpersonal skills
- Customer-service mindset paired with confidence in discussing coverage upgrades and solutions
- Highly organized, detail-oriented, and comfortable managing multiple tasks simultaneously
- Prior insurance, account management, or customer service experience preferred
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support
Why Join Mike Sawyer State Farm?
- Competitive compensation with performance-based bonus opportunities
- Paid training and full support in obtaining required licenses
- Clear pathways for professional growth and advancement
- Supportive, team-oriented environment that values exceptional service
- The chance to make a meaningful impact while helping clients protect what matters most
If you’re a motivated professional who enjoys helping people, values strong relationships, and takes pride in both service and sales success, apply today to join the Mike Sawyer State Farm team.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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