Customer Service Representative - State Farm Agent Team Member
Full Time • Ellicott City - MD
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service Representative – Service & In-Book Sales Growth Opportunity
Mike Sawyer State Farm Agency
Deliver exceptional service. Strengthen relationships. Advance your career.
Are you a people-focused professional who loves creating positive customer experiences—and also recognizes that great service includes identifying opportunities to improve coverage and protection? Mike Sawyer State Farm is seeking a Customer Service Representative who excels in client care while supporting agency growth through retention and in-book sales.
This is a licensed position (Property & Casualty and Life & Health required). If you’re not currently licensed, you must be willing to obtain both licenses—our agency provides full support and paid training.
Role Overview
As a Customer Service Representative, you’ll be the friendly and reliable contact customers count on. You’ll assist with policy changes, answer service questions, and offer clear guidance on coverage. You’ll also identify opportunities within our existing book of business to cross-sell or enhance policies—ensuring every customer has the right protection for their evolving needs.
This role is perfect for someone who is service-oriented, detail-driven, and confident initiating consultative product conversations.
Key Responsibilities:
Deliver Exceptional Service
• Respond to client inquiries with professionalism, accuracy, and care.
• Respond to client inquiries with professionalism, accuracy, and care.
Retain & Grow Accounts
• Conduct policy reviews and identify opportunities to strengthen coverage or recommend additional products.
• Conduct policy reviews and identify opportunities to strengthen coverage or recommend additional products.
Handle Daily Servicing Needs
• Manage policy updates, billing questions, documentation, and claims follow-ups.
• Manage policy updates, billing questions, documentation, and claims follow-ups.
Maintain Accurate Records
• Keep detailed customer notes and ensure all follow-ups are completed in a timely manner.
• Keep detailed customer notes and ensure all follow-ups are completed in a timely manner.
Collaborate with the Team
• Work closely with colleagues to support smooth operations, great service, and agency growth outcomes.
• Work closely with colleagues to support smooth operations, great service, and agency growth outcomes.
Qualifications
- Excellent communication and relationship-building skills
- Strong customer-service mindset with the ability to discuss product solutions
- Highly organized and able to manage multiple priorities at once
- Prior customer service, insurance, or office experience preferred
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support
Why Join Mike Sawyer State Farm?
- Competitive compensation with bonus potential tied to service and retention
- Licensing support and paid training provided
- Clear career growth opportunities within a respected, established agency
- Supportive, team-based work environment focused on professionalism and results
- A meaningful opportunity to help clients protect what matters most
If you're passionate about serving others, enjoy building strong client relationships, and want to advance your career in a supportive agency environment, apply today to join Mike Sawyer State Farm.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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