Customer Relations Representative - State Farm Agent Team Member
Full Time • Ellicott City - MD
Responsive recruiter
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & In-Book Sales Growth Opportunity
Mike Sawyer State Farm Agency
Serve with Excellence. Sell with Purpose. Build a Career That Truly Impacts People.
Do you enjoy helping others and creating meaningful customer experiences—and also thrive on the opportunity to grow through sales? Mike Sawyer State Farm is seeking a Customer Relations Representative who can deliver outstanding service to our existing clients while identifying ways to strengthen their coverage through additional insurance products.
This is a licensed role (Property & Casualty and Life & Health required). If you’re not yet licensed, you must be willing to obtain both—our agency provides full support and paid training.
Role Overview
As a Customer Relations Representative, you’ll be a trusted point of contact for many of our clients. You’ll build relationships, resolve concerns, and ensure each customer feels informed and valued. Alongside daily service and policy maintenance, you’ll engage in in-book sales conversations—helping clients understand coverage options that support their long-term security and peace of mind.
This position is ideal for someone who is empathetic, organized, and relationship-focused, with the confidence to introduce products that genuinely support client needs and agency growth.
Key Responsibilities:
Provide Exceptional Service
• Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
• Address client inquiries, policy changes, billing concerns, and general service requests with professionalism and accuracy.
Strengthen Customer Relationships
• Conduct routine policy reviews to confirm clients have the right protection in place.
• Conduct routine policy reviews to confirm clients have the right protection in place.
Drive In-Book Sales
• Identify coverage gaps and present additional insurance options within existing customer accounts.
• Identify coverage gaps and present additional insurance options within existing customer accounts.
Support Daily Agency Operations
• Process updates, follow up on claims, and maintain accurate customer records.
• Process updates, follow up on claims, and maintain accurate customer records.
Collaborate as a Team
• Work closely with colleagues to achieve retention, service, and growth goals.
• Work closely with colleagues to achieve retention, service, and growth goals.
Qualifications
- Strong communication, active listening, and problem-solving abilities
- A genuine desire to help others, paired with a proactive and sales-minded approach
- Excellent organization and attention to detail
- Prior customer service, insurance, or sales experience preferred
- Property & Casualty and Life & Health licenses, or willingness to obtain with agency support
Why Join Mike Sawyer State Farm?
- Competitive base pay + bonus potential tied to retention and in-book sales
- Supportive, team-oriented environment centered around client satisfaction
- Clear opportunities for professional growth and advancement
- The opportunity to help protect what matters most to customers—while building a fulfilling long-term career
If you’re someone who loves serving others, enjoys building relationships, and is excited by the opportunity to grow through sales, we’d love to hear from you. Apply today to join the Mike Sawyer State Farm team.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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