Customer Service Representative - State Farm Agent Team Member
Full Time • Ellicott City, MD
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
Customer Service Representative – Service & In-Book Sales Opportunity
Mike Sawyer State Farm Agency
Deliver exceptional service. Strengthen relationships. Grow your career.
Are you a people-focused professional who enjoys helping others and creating positive experiences—but also understands that great service includes identifying ways to improve protection and coverage? Mike Sawyer State Farm is seeking a Customer Service Representative who excels in client care while contributing to agency growth through in-book sales and retention efforts.
This is a fully licensed position (Property & Casualty and Life & Health required). Candidates who are not currently licensed must be willing to obtain their licenses, with full support and paid training provided by the agency.
Role Overview
As a Customer Service Representative, you will be the friendly, dependable point of contact for our valued clients. You’ll assist customers with policy changes, handle service inquiries, and provide coverage guidance. You’ll also identify opportunities within our existing book of business to cross-sell or upgrade policies, ensuring that every customer has the right protection for their needs.
This position is ideal for someone who is service-oriented, detail-driven, and comfortable engaging in consultative product conversations.
Key Responsibilities
- Deliver outstanding service by responding to client inquiries with professionalism, accuracy, and care.
- Retain and grow accounts by conducting policy reviews and identifying opportunities to enhance coverage or bundle additional products.
- Handle policy servicing including updates, billing questions, and claims follow-ups.
- Maintain accurate customer records and ensure timely follow-up on open items.
- Collaborate with team members to ensure a smooth customer experience and support agency growth initiatives.
Qualifications
- Strong communication and relationship-building skills
- Customer service mindset with the ability to engage in product conversations
- Highly organized and capable of managing multiple priorities
- Previous customer service, insurance, or office experience preferred
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support
Why Join Mike Sawyer State Farm
- Competitive compensation with bonus opportunities tied to service and retention performance
- Licensing support and paid training provided
- Career growth potential in a stable, respected agency
- Supportive, team-based environment that values professionalism and results
- Opportunity to make a meaningful impact while helping clients protect what matters most
If you’re passionate about helping others, thrive in a service-focused role, and are ready to grow your career with an agency that values people and performance, apply today to join Mike Sawyer State Farm.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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