Customer Relations Representative - State Farm Agent Team Member
Full Time • Ellicott City, MD
Benefits:
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Customer Relations Representative – Service & In-Book Sales Opportunity
Mike Sawyer State Farm Agency
Serve with Excellence. Sell with Purpose. Grow Your Career in a People-Focused Agency.
Are you passionate about helping people and creating meaningful customer experiences—while also motivated by the opportunity to grow through sales? Mike Sawyer State Farm is looking for a Customer Relations Representative who can deliver exceptional service to our existing clients and identify opportunities to strengthen their protection through additional insurance products.
This is a fully licensed position (Property & Casualty and Life & Health required). If you are not currently licensed, you must be willing to obtain your licenses—with full agency support and paid training.
Role Overview
As a Customer Relations Representative, you will be the first point of contact for many of our valued customers. You’ll build relationships, resolve issues, and ensure every client feels supported. In addition to handling service requests and policy maintenance, you’ll have the opportunity to engage in in-book sales conversations—educating clients on products that enhance their coverage and strengthen their financial security.
This position is ideal for someone who is empathetic, organized, and relationship-driven, with the confidence to initiate product conversations and contribute to agency growth.
Key Responsibilities
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Deliver Exceptional Service – Handle client inquiries, policy updates, and billing questions with care, professionalism, and accuracy.
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Retain & Strengthen Relationships – Conduct periodic policy reviews to ensure clients are properly protected and satisfied.
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Drive In-Book Sales – Identify and present additional coverage options within existing customer accounts to meet evolving needs.
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Support Agency Operations – Process policy changes, follow up on claims, and maintain detailed customer records.
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Collaborate for Success – Partner with team members to achieve retention and growth goals.
Qualifications
- Strong communication, listening, and problem-solving skills.
- Genuine desire to help others paired with a proactive, sales-aware mindset.
- Highly organized and able to manage multiple tasks with attention to detail.
- Previous customer service, insurance, or sales experience preferred.
- Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
Why Join Mike Sawyer State Farm?
- Competitive base pay + bonus opportunities tied to retention and in-book sales.
- Collaborative, family-oriented environment focused on client satisfaction.
- Clear opportunities for career development and advancement.
- The chance to help customers protect what matters most—while building a rewarding career for yourself.
If you’re a service-minded professional who enjoys connecting with people and finding solutions that make a difference, apply today to join Mike Sawyer State Farm.
Compensation: $50,000.00 - $70,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
- Our office is located in Ellicott City.
- I have been a State Farm agent since 1996.
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none